Shipping policy
Shipping Policy
Effective Date: August 12, 2026
Thank you for shopping with Black Rose Supply Co. Every order is prepared with care, whether it's handcrafted in small batches or made especially for you after your purchase.
Because of the nature of our products, processing and shipping times may vary.
Order Processing
Orders are typically processed within 2–5 business days.
Some items, including apparel, are made to order and may require additional production time before shipping.
Orders are processed Monday through Friday, excluding holidays.
Shipping Times
Once your order has shipped, estimated delivery times are:
- United States: 3–7 business days
- International: 7–21 business days (where available)
Shipping times are estimates and may vary depending on the carrier, weather, holidays, or other circumstances beyond our control.
Made-to-Order Apparel
Our apparel is printed especially for you once your order is placed.
This intentional production process helps reduce waste and supports more sustainable manufacturing.
Please allow additional production time before your apparel ships.
If your order includes both handcrafted products and made-to-order apparel, your items may arrive in separate packages.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Order weight
- Package size
- Shipping destination
- Carrier rates
Any available free shipping promotions will be clearly displayed during checkout.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information.
Please allow up to 24 hours for tracking information to update after shipment.
Incorrect Shipping Address
Please verify your shipping address before placing your order.
Black Rose Supply Co. is not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error, contact us as soon as possible. While we'll do our best to update your order before it ships, we cannot guarantee changes once processing has begun.
Lost or Delayed Packages
Once a package has been handed to the shipping carrier, delivery is outside of our control.
If your package appears delayed, we recommend checking the tracking information first.
If your package is lost in transit, please contact us, and we'll work with you to determine the best resolution.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged product
- Photos of the shipping packaging
We'll review your claim and work to resolve the issue as quickly as possible.
International Orders
International customers are responsible for any customs duties, taxes, import fees, or other charges required by their country.
These fees are not included in your purchase or shipping cost.
Questions?
If you have any questions about your shipment, we'd be happy to help.
Black Rose Supply Co.
Email: hello@blackrosesupplyco.com
🌿 A Note from the Garden
We believe good things take time.
Many of our products are handcrafted or made only after they're ordered. This slower approach allows us to reduce waste, create with intention, and send you something made with care rather than pulled from a warehouse shelf.
Black Rose Supply Co. creates thoughtfully designed apparel and small-batch goods inspired by gardens, craftsmanship, and the quiet work of becoming.
Thank you for supporting thoughtful craftsmanship. Every order helps our little garden continue to grow. 🌹